terms of service
BASED & BUILT, LLC – TERMS OF SERVICE
By proceeding with payment and checking the box to accept these Terms of Service (“TOS”), you acknowledge that you have read, understood, and agree to be legally bound by all of the terms and conditions set forth herein. Checking the acceptance box constitutes your electronic signature and has the same force and effect as a written signature on a paper contract.
This Agreement (“Agreement”) is entered into by and between Based & Built, LLC (“the Coach”) and the undersigned client (“the Client”).
SUMMARY OF AGREEMENT
This is a fixed-term coaching program, not a subscription. By enrolling, you are committing to the full program length.
Refunds are permitted only before work has begun (see definition below).
Once work has begun, all sales are final.
Physical products are non-returnable and non-refundable.
Because each program is built custom for the individual, it cannot be returned or resold.
Payment disputes or chargebacks must follow the dispute resolution process defined below.
PROGRAM INCLUSIONS
The Based & Built coaching program includes:
Custom fitness training programs based on the Client’s onboarding form, goals, and current condition.
Personalized macronutrient plans, updated and adjusted as needed.
Regular check-ins for accountability and progress tracking.
Direct access to communication via training app messenger, email, or scheduled phone calls (Monday–Saturday, with a 24-hour response time).
Program updates approximately every four weeks (timing may vary depending on the Client’s progression).
PAYMENTS & REFUND POLICY
Payment Terms
Clients may pay in full, via split payment, monthly installments, or third-party financing (e.g., Affirm). Payment plans are a discretionary option offered by Based & Built, LLC on a case-by-case basis and are not guaranteed to every client.
The Coach is not responsible for overdraft fees, over-limit charges, or NSF fees from the Client’s financial institution.
If the Client uses third-party financing (e.g., Affirm): Affirm pays Based & Built, LLC the full cost of the coaching package upfront. The package is considered “paid in full” at the time of purchase, and services begin immediately. The Client remains responsible for their repayment agreement with Affirm, even if they withdraw from coaching.
Definition of Work Rendered
Work is considered to have begun at the earliest of:
The Client submits their onboarding form (“Win 2” of the Activation Sprint), or
The Client completes an onboarding call with the Coach, or
The Coach begins building the Client’s custom plan, macronutrient targets, or program, or
Seventy-two (72) hours after enrollment, if the Client has not submitted their onboarding form. At that time, Based & Built, LLC may begin a baseline setup using available information, and work will be deemed in progress, or
The scheduled onboarding call time occurs if the Client no-shows after one reschedule.
Refunds are permitted only prior to these steps. Once any of these steps occur, no refunds will be issued (partial or full).
No Cooling-Off Period
To the fullest extent permitted by law, the Client waives any right to a statutory “cooling-off” period. Where a cooling-off period is legally required, this Agreement shall be interpreted to comply with such laws without invalidating the remainder of the Agreement.
ACTIVATION SPRINT & STARTER KIT
Based & Built, LLC runs a 48-hour Activation Sprint to encourage early engagement.
The Activation Sprint includes 3 “wins”:
Introduce yourself in the community.
Complete your onboarding form.
Post in the community about your first workout.
Clients who complete all three wins within 48 hours of joining will unlock a Starter Kit (merch box).
The Starter Kit is a perk, not a deliverable. It is not included by default in the program and is only provided to Clients who successfully complete the Activation Sprint within the 48-hour window.
The Starter Kit will ship within seven (7) business days after activation is verified. It is non-cash, non-transferable, and has no cash value.
The Activation Sprint relates solely to unlocking the Starter Kit and does not alter refund eligibility or extend the definition of “work rendered.”
Failure to complete the Activation Sprint does not entitle the Client to a refund, reduction in program cost, or shipment of a Starter Kit.
Client Obligation
The Client agrees to participate in the 48-hour Activation Sprint in good faith as part of the program’s culture and onboarding process.
DELIVERY OF PHYSICAL GOODS
Any physical products provided by Based & Built, LLC (such as a Starter Kit unlocked through the Activation Sprint) are non-returnable and non-refundable. Preparation and/or shipment of these items does not alter the definition of “work rendered.”
DISPUTES & CHARGEBACKS
Because this program is highly customized and tailored to each individual, it cannot be returned like a standard product. For this reason, once work has begun, all sales are final.
The Client agrees not to initiate a chargeback or third-party dispute without first providing written notice via the MyCoach Ai messenger and allowing up to seven (7) business days for the Coach to address and cure the concern.
Any chargeback or dispute filed without such notice will be considered an unauthorized chargeback and a breach of this Agreement. In such cases, the Client acknowledges that services may be paused and any past-due balances or disputed amounts may be referred to collections, along with any associated fees, interest, and reasonable collection or legal costs.
If any concerns arise, the Client agrees to resolve them directly with Based & Built, LLC.
DEPOSIT POLICY
To reserve a spot in our program, clients may be required to place a deposit. All deposits are non-refundable under any circumstances, as they secure your place in the program and initiate preparatory work on your behalf. Deposits will, however, be fully applied toward the total program fee upon enrollment. If you choose not to move forward with the program, you forfeit the deposit.
CANCELLATION POLICY
By Client (Payment Plan Clients Only)
If a Client on a payment plan (when permitted by Based & Built, LLC) wishes to withdraw early:
They remain financially responsible for 25% of the package purchased.
This is because the entire program is built custom for the individual at the start, and that upfront work represents a significant portion of the program’s value.
If the Client has already paid at least 25% of the program cost and chooses to withdraw later, they are responsible for a $100 cancellation fee in addition to the amounts already paid.
These terms apply only if a payment plan was granted. They do not apply to Clients who pay in full upfront or through a financing provider (e.g., Affirm).
By Client (Pay in Full or Third-Party Financing)
Clients who pay in full or through a financing provider (e.g., Affirm) are not eligible for refunds once work has begun.
By Coach
The Coach reserves the right to cancel the program at their discretion. In such cases, the Client is responsible only for the portion of services already delivered.
ADDITIONAL TERMS
Late Payments: The Client agrees to resolve failed or declined payments within three (3) business days. A $50 late fee may be assessed for missed payments, and unresolved accounts may be paused or sent to collections.
Pauses: While pausing is not guaranteed, it may be granted once (for up to 3 months) at the Coach’s discretion. Payments continue on schedule unless otherwise agreed.
Intellectual Property: All training plans, nutrition guides, and resources remain the property of Based & Built, LLC and may not be shared or duplicated without written consent.
Conduct: Respectful communication is expected. Harassment or abuse may result in removal from the program without refund.
No Guarantee of Results: Outcomes depend on individual effort and variables beyond the Coach’s control.
DISCLAIMERS
The Client understands the Coach is not a licensed medical provider and does not diagnose or treat medical conditions. Coaching is based on professional experience and education. Clients are encouraged to consult healthcare professionals before making lifestyle changes.
PERSONAL RESPONSIBILITY & LIABILITY WAIVER
The Client accepts full responsibility for their health, choices, and outcomes. The Coach cannot guarantee results. The Client releases Based & Built, LLC from any liability related to participation in this program.
MEDIA & CONFIDENTIALITY
The Client grants permission for anonymized progress photos to be used in marketing unless they opt out in writing. All private client information is kept confidential unless disclosure is required by law.
SIGNATURE
By enrolling in the Based & Built coaching program, the Client affirms they understand and accept the terms of this Agreement.
